MOTHER'S DAY NEW PIECES NOW READY TO SHIP!

Shipping & Returns

SHIPPING & RETURNS

INTERNATIONAL from Australia.

Ready to Ship Pieces: We ship the same or next business day via Australia Post.  

Made to Order/Custom Pieces: Production and shipping time frame is clearly stated in the item description. If you would like it faster you can add an express production item to your order at an extra charge.

Items are professionally wrapped and shipped safely, double boxed in a sturdy box, placed inside an eco friendly, recyclable mailer bag.

All shipping rates to all destinations available to your location will be displayed on the cart page shipping calculator. Tracking is provided on every shipment at no extra cost.

Any questions, please contact us at hello@palomastipp.com

Delivery times vary by method and country and are not guaranteed. Customs clearance can add to delivery time. if you would like your item to arrive faster, please upgrade to express shipping at checkout.

Express Shipping: 4 to 8 days from shipping

Normal Shipping: 7 to 15 days from shipping

If any special arrangements are needed please contact us prior to placing the order. We are happy to accommodate special requests whenever possible. 

We are happy to add insurance to your package, just contact us and that can be arranged, at an extra cost.

-------------------------

Buyer is responsible for all duty, fees and any surcharges imposed by the destination country. They are not included in our prices or shipping services.

Delivery times vary by method and country and are not guaranteed. Customs clearance can add to delivery time.

Please check the laws governing jewellery imports and customs duties in your country. Any taxes, levies or charges imposed by the laws of your country are the buyers sole responsibility. We do not collect these charges. Please do not ask for the package to be marked Gift or Sample. It is unlawful to do so.

Returns Policy

We are here for you! We want you to love your purchase and experience shopping with us. We take many pictures of each piece we offer, carefully inspect and test, write detailed descriptions and are always happy to quickly answer any questions you may have. If you would like a picture of a particular angle we are happy to provide you with more images. 

Returns are gladly accepted for store credit when you notify us within 7 days of order delivery. Returned items must be unworn, undamaged, and unaltered. 

Shipping charges are not credited. There are no refunds.

Items which were discounted by any means or altered (as in the case of sized rings) are Final Sale and cannot be returned.

If you need to return an item, please contact us at hello@palomastipp.com.

Fell free to get in touch if you have anymore questions.